LOCAL TECHNICAL SERVICE SOLUTIONS FOR EVERY OPERATIONAL NEED
REER provides flexible service solutions tailored to a wide range of operational needs—from initial deployment and emergency support to nationwide, long-term maintenance programs.
Our Services
Deployment & Commissioning
Equipment installation & startup support, robot configuration & commissioning, system integration & functional testing, customer acceptance support, and go-live assistance — helping you launch new deployments smoothly and on schedule.
Field Services & Maintenance
Troubleshooting, repair & maintenance, onsite technical support, and spare parts coordination to keep your robots running reliably with minimal downtime.
Technical Support
Onsite technical support and remote diagnostics to resolve issues faster, minimize downtime, and maintain reliable operations.
Knowledge Transfer & Training
Knowledge transfer & technical training and localized after-sales service capability development, so your team builds long-term, scalable support capabilities in the U.S.
Flexible Service Models
Local Technical Service Solutions for Every Operational Need
REER provides flexible technical service solutions tailored to your operational needs. From initial deployments and commissioning to nationwide preventive maintenance and long-term onsite support, our service models help you reduce downtime, improve equipment performance, strengthen service delivery, and scale local service capabilities without the overhead of building a full in-house support organization.
1. On-Demand Service — Flexible, Rapid Response Without Long-Term Commitments
Provides technical support whenever additional resources are needed, including emergencies, employee absences, staffing shortages, equipment failures, workload surges, pilot projects, and short-term deployments.
Key Benefits: Pay only for the support you need; rapid access to local technical expertise
2. SLA Annual Service Agreement — Predictable, Standardized Local Support
Provides structured, ongoing technical support under agreed response times, service standards, coverage levels, and escalation procedures.
Key Benefits: Predictable service costs; consistent service quality; improved customer satisfaction
3. Resident Engineer Program — Dedicated Onsite Technical Support
Provides dedicated engineering personnel to support daily operations, troubleshooting, maintenance, coordination, and continuous improvement.
Key Benefits: Immediate onsite support; faster issue resolution; reduced equipment downtime
4. Deployment & Commissioning — End-to-End Project Support
Provides support throughout equipment installation, integration, testing, commissioning, operator training, troubleshooting, and final handover.
Key Benefits: Faster go-live; smoother project execution; reduced deployment costs, and less operational disruption
5. Nationwide Preventive Maintenance — Proactive, Scheduled Multi-Site Support
Provides coordinated inspection, servicing, preventive maintenance, and technical reporting across facilities and geographic locations.
Key Benefits: Reduced unplanned downtime; consistent maintenance standards; long-term equipment reliability